The KETHI operates 14 Counselling Centres in the capitals of the country's administrative regions for women who have suffered gender-based violence and multiple discrimination. These 14 Counselling Centres with the other 30 belonging to the municipalities where they are located, are part of the Network of the General Secretariat for Equality and Human Rights for the prevention and combating of gender-based violence against women.

The Counselling Centres provide FREE counselling support services to women victims of violence or multiple discrimination, by specialised staff (reception counsellor, psychologist, social worker, lawyer). These services are covered by the confidentiality of counselling and concern:

• information and specialised information
• psychological and social counselling (specialised support from a gender perspective)
• employment counselling
• legal counselling/information on women's rights, relevant laws, the procedures required for filing a complaint, filing a complaint, etc.
• cooperation with other services and referral of women to shelters, police and prosecution authorities, courts, hospitals, institutions responsible for welfare or other benefits, employment, child protection and support services, etc.

Also, the network of the General Secretariat includes the hotline 15900, which operates 24 hours a day, every day, as well as the twenty shelters for women victims of violence and/or multiple discrimination and their children.